In short: we collect only the information we need to answer your inquiries, recruit drivers and run our transportation business. We do not sell your personal information, and we never share your mobile number or text messaging consent with third parties for their marketing.
01Introduction
ULUU EXPRESS INC (“ULUU Express,” “we,” “us” or “our”) is a motor carrier headquartered at 810 Hadley Run Ln, Schaumburg, IL 60173.
This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website (the “Site”), contact us by phone, email or text message, or apply to drive with us.
By using the Site or providing your information to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use the Site.
02Information We Collect
Information you provide to us
- Contact details — your name, company name, email address and phone number.
- Inquiry details — the type of inquiry and any message you send us through the contact form, by email, by phone or by text message.
- Driver and owner-operator information — if you apply to drive with us, details such as your CDL class and endorsements, driving experience and employment history. Additional information required by federal regulations (for example, for driver qualification files) is collected separately during the formal hiring process.
- Communication preferences — including whether you have agreed to receive text messages from us.
Information collected automatically
When you visit the Site, our hosting provider’s servers automatically record standard log information, such as your IP address, browser and device type, operating system, referring URL, the pages you view and the date and time of your visit. We use this information to operate, secure and troubleshoot the Site.
Information from third parties
With your authorization and only as permitted by law, we may receive information about driver applicants from previous employers, background check and drug and alcohol testing providers, and the FMCSA Drug & Alcohol Clearinghouse.
03How We Use Information
We use the information we collect to:
- Respond to your questions, requests and partnership inquiries;
- Evaluate driver and owner-operator applications and communicate with applicants;
- Plan, dispatch and perform transportation services and share operational updates;
- Send text messages you have agreed to receive;
- Protect the safety, security and integrity of the Site and our business, including preventing spam and fraud;
- Comply with legal and regulatory obligations, including U.S. Department of Transportation (DOT) and Federal Motor Carrier Safety Administration (FMCSA) requirements;
- Improve the Site and our services.
04Text Messaging (SMS)
If you provide your mobile number and opt in — for example, by checking the SMS consent box on our contact form — ULUU EXPRESS INC may send you text messages about your inquiry, dispatch and load updates, and the status of your application.
- Message frequency varies. Message and data rates may apply.
- Reply STOP at any time to opt out. Reply HELP for help, or call us at (708) 907-1651.
- Consent to receive text messages is not a condition of employment or of using our services.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
07Data Retention
We keep personal information only as long as necessary for the purposes described in this policy — to respond to your inquiry, maintain business records and meet legal, accounting and regulatory requirements. Driver application and qualification records are kept for the periods required by FMCSA regulations and other applicable law. When information is no longer needed, we securely delete or anonymize it.
08Data Security
We use reasonable administrative, technical and physical safeguards designed to protect your information from unauthorized access, loss, misuse or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Please do not send sensitive information — such as Social Security numbers or bank account details — through the contact form on our Site.
09Your Rights & Choices
Depending on where you live, you may have the right to:
- Request access to the personal information we hold about you;
- Request that we correct inaccurate information;
- Request that we delete your personal information, subject to legal retention requirements;
- Opt out of marketing emails at any time by following the unsubscribe instructions or contacting us;
- Opt out of text messages at any time by replying STOP.
Residents of certain U.S. states, such as California, Colorado, Connecticut and Virginia, may have additional rights under state privacy laws, which we will honor where they apply. To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding, and we will respond within the time required by applicable law. We will not discriminate against you for exercising your privacy rights.
This Site does not collect biometric identifiers or biometric information.
10Children's Privacy
The Site is intended for adults and is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
11Third-Party Links
The Site may contain links to third-party websites, such as Google Maps. We are not responsible for the content or privacy practices of those websites and encourage you to review their privacy policies.
12Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of the Site after changes take effect means you accept the updated policy.
13Contact Us
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us: